Stay Safe on 2canplay
Your safety comes first on 2canplay. While we work hard to keep the platform secure, staying safe is a shared responsibility. Here are our top recommendations to protect yourself while making meaningful connections.
Online Safety
Protect your personal information and stay aware while getting to know someone new on the app.
Guard Your Personal Information
Never share sensitive details like your home address, workplace address, bank account information, BVN, passwords, or other financial details with someone you've just met online. Scammers can use seemingly innocent information to piece together your identity.
Keep Conversations on the App
Stay within the 2canplay messaging system until you feel genuinely comfortable and have built enough trust. Moving to external platforms like WhatsApp too quickly can expose your phone number and reduce the protections we offer.
Be Careful with Photos and Videos
Think twice before sharing intimate or revealing photos. Once a photo is shared, you lose control over it. Be especially cautious with anyone who asks for explicit images early in the conversation — this is a major red flag.
Watch for Red Flags
Be wary of users who refuse to video chat, ask for money, have inconsistent stories, pressure you to move off the app quickly, or seem too good to be true. Trust your instincts — if something feels off, it probably is.
Never Send Money
No matter how compelling the story, never send money to someone you've only met online. Romance scams are a real threat, and genuine connections don't require financial transactions. If someone asks for money, report them immediately.
Block and Report Suspicious Users
If someone makes you uncomfortable, exhibits threatening behaviour, or seems fraudulent, don't hesitate to block and report them. You can do this from their profile or within a chat conversation. Every report is reviewed by our safety team.
Meeting In Person
When you're ready to take a connection offline, follow these guidelines to ensure your safety.
Always Meet in Public Places
For your first few meetings, always choose well-populated public venues such as cafes, restaurants, shopping malls, or 2canplay community events. Avoid meeting at private residences, secluded locations, or unfamiliar areas — especially at night.
Tell Someone You Trust
Before meeting anyone from the app in person, always let a friend, family member, or trusted person know where you're going, who you're meeting, and when you expect to be back. Share your live location with them if possible.
Arrange Your Own Transport
Drive yourself or arrange your own ride to and from the meeting place. Don't rely on your date for transportation, especially for a first meeting. This ensures you can leave whenever you want, on your own terms.
Trust Your Instincts
If at any point during the date you feel uncomfortable, unsafe, or uneasy, trust your gut and leave. You are never obligated to stay. Your safety and comfort always come first — there is no shame in ending a date early.
At 2canplay Events
Our curated events are a great way to meet people in a group setting. Here's how to make the most of them safely.
Verify the event details. Before attending any event, confirm the venue, time, and organiser details through the app. Only attend events that are officially listed on the 2canplay platform.
Go with a friend. If possible, attend events with a friend or in a group, especially the first time. This adds an extra layer of safety and can make the experience more enjoyable.
Stay aware of your surroundings. Watch your drinks, keep your belongings close, and be mindful of your environment. If anything feels off at an event, don't hesitate to leave.
Report event issues. If you witness or experience any inappropriate behaviour at a 2canplay event, report it to the event organisers immediately and follow up with a report through the app.
How We Protect You
While staying safe is a shared effort, here's what we do on our end to keep 2canplay secure.
Face Verification
Every user must complete a real-time selfie verification matched against their profile photos before they can start matching.
AI Content Moderation
All photos, videos, and messages are screened by our AI systems for inappropriate, harmful, or fraudulent content.
24-Hour Report Review
Our dedicated trust and safety team reviews all flagged accounts and reports within 24 hours of submission.
Block & Report Tools
Easy-to-use blocking and reporting tools are available on every profile and in every conversation, accessible in just two taps.
Data Encryption
Your personal data, conversations, and account details are encrypted both in transit and at rest using industry-standard protocols.
Community Guidelines
Clear, enforced rules around respectful behaviour ensure that everyone on the platform knows what's expected and what won't be tolerated.
We actively monitor reports and continuously improve our safety systems to keep the community safe. If you ever feel unsafe or need assistance, don't hesitate to reach out.
Need Help?
If you are in immediate danger, please contact your local emergency services first. For platform-related safety concerns, reach out to our team.
Nigeria Emergency: Dial 112 or 199